Cancellation policy

Your right to cancel

You have the right to cancel this contract within fourteen days without stating any reason.

The cancellation period is fourteen days calculated from the date of conclusion of the contract

In order to exercise your right to cancel, you must inform us (ZGS Bildungs-GmbH, Ludwig-Erhardt-Str. 2, 45891 Gelsenkirchen, phone +49 (0) 209 3606-0, fax +49 (0) 209 3606-100, email: of your decision to cancel in a clear written statement by mail, fax or email. You can use the below sample cancellation, although this is not mandatory.

To comply with the terms of cancellation, you need to notify us of your decision to exercise your right to cancel before the cancellation period expires.

Consequences of cancellation

If you cancel this agreement, we will reimburse you immediately and no later than fourteen days from the date on which we received notice of your cancellation for all payments we have received from you, including delivery charges (other than additional charges arising from your choice of a method of delivery other than the cheapest standard delivery we offer).
 We will refund you using the same means of payment you used in the original transaction, unless expressly agreed otherwise with you; in no event will you be charged for this refund.

If you ask for the services to begin during the cancellation period and then inform us of your intention to exercise your cancellation rights in respect of the contract, you shall pay us an amount that reflects the value of the services already provided.

Sample Cancellation

If you wish to cancel the contract, please complete and return this sample cancellation.

ZGS Bildungs-GmbH
Ludwig-Erhardt-Str. 2
45891 Gelsenkirchen
Fax +49 (0)209-3606-100,

I/we(*) hereby cancel the contract concluded by me/us(*) for the purchase of the following goods(*)/the provision of the following services(*)

Ordered on (*)/ received on (*)

Name(s) of consumer(s)

Address of consumer(s)

Signature of consumer(s) (only for paper-based communication)


(*) Delete as appropriate.

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